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User Information
First Name *:


Last Name *:
What school do you teach for?
Please type the email address *
you are using on Blackboard:
What is your
Blackboard Username: *

This is a new case
This is an existing case
Have you communicated with someone from the Online Learning Center about this issue?
If you have communicated with someone what is the person's name you communicated with ?

Course Information
Course Name: *
Example: Beginning Math
Course ID: *
Example: 12FA_PSYC_101_501
The following is information the Online Learning Center needs to accurately and
completely diagnose and resolve your problem.
Please take the time to complete all information accurately and completely.

Choose a severity Level:

LEVEL 1 : Class not functioning, disabled or not responding, or not able to access by faculty or students
LEVEL 2 : Class is functioning and accessible, however, major features and components are unavailable or unusable
LEVEL 3 : Class features are operating close to normal, but some minor components are functioning abnormally
LEVEL 4 : Class is functioning normally, but instructional assistance may be needed.
Describe the problem
Steps to Replicate the Problem:*
Steps to Replicate the Problem:*
The online Learning Center is committed to superior technical and pedagogical support for Faculty, Students and employees of Southwestern College. If you have comments for our support team please add them here