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Math/Science Center
Basic Lab Computer
Trouble Shooting Guide
  • Is the computer plugged in?
    · Is the electrical power turned on?
    · Unplug and reset the electrical cables for the computer and monitor.
    · Check that the video monitor, mouse, network, etc., cables are securely attached at both ends.
  • Are the lights on?
    · Are the power indicator lights on?
    · Do the floppy and hard drive "use indicator" lights turn on when they should? (These lights are located next to the "A:" and "D:" drives and on the front left-hand side of the central processing unit.)
    · If the computer is part of an Ethernet string, are the correct lights on the media converter lit?
    · Are there any lights lit at the network connector into the computer (is the cable connected to the network source at the wall)?
  • At what point does the system fail?
    · Does the system turn on?
    · Does it fail during Boot-up?
    · When a specific application loads?
    · When a specific operation, such as printing, is attempted?
  • What was occurring when the system failed?
    · System was starting up.
    · The system failed while using an application (if so, which application).
    · Was someone moving about near cables?
    · The system failed when attempting some operation (what operation).
    · Problem occurs only with one specific document.
  • Reporting Problems
    The computer technician in room 393B or student work at desk outside 393B. If no tech is available, report problem to person at the sign in desk.
  • Necessary Information
    · The Serial ("sn") number of the computer or device which has failed [located on the bottom front side of the computer]
    · The computer workstation number
    · A description of the problem and attempted corrective actions taken
  • A guideline to the classification of problems are as follows:
    · Failure of lab systems is the highest priority
    · Failure of staff systems used for specialized functions which cannot easily be accomplished on other systems is next
    · Failure of other staff systems is next
    · Installations and other planned projects (e.g., software upgrades) are next
    · Correction of functioning but sub-optimal operation is next
    · Modifications, adjustments, etc., are last
  • Other factors influencing the order priority of tasks include:
    · Failures which involve multiple systems will be addressed before single systems
    · Failures which are easily corrected (i.e., bring the most people back into operation the quickest) will be addressed before more difficult problems
    · Use solutions that best utilize the resources.
If problem persists, please fill out "Technology Lab Problem Form" and
leave it on the problem system’s keyboard.

Last modified October 3, 2006 2:11 PM