Trouble Shooting Guide
- Is the computer plugged in?
· Is the electrical power turned on?
· Unplug and reset the electrical cables for the computer
· Check that the video monitor, mouse, network, etc.,
cables are securely attached at both ends.
- Are the lights on?
· Are the power indicator lights on?
· Do the floppy and hard drive "use indicator"
lights turn on when they should? (These lights are located next
to the "A:" and "D:" drives and on the front
left-hand side of the central processing unit.)
· If the computer is part of an Ethernet string, are
the correct lights on the media converter lit?
· Are there any lights lit at the network connector into
the computer (is the cable connected to the network source at
- At what point does the system fail?
· Does the system turn on?
· Does it fail during Boot-up?
· When a specific application loads?
· When a specific operation, such as printing, is attempted?
- What was occurring when the system
· System was starting up.
· The system failed while using an application (if so,
· Was someone moving about near cables?
· The system failed when attempting some operation (what
· Problem occurs only with one specific document.
- Reporting Problems
The computer technician in room 393B or student work
at desk outside 393B. If no tech is available, report problem
to person at the sign in desk.
- Necessary Information
· The Serial ("sn") number of the computer
or device which has failed [located on the bottom front side
of the computer]
· The computer workstation number
· A description of the problem and attempted corrective
- A guideline to the classification of
problems are as follows:
· Failure of lab systems is the highest priority
· Failure of staff systems used for specialized functions
which cannot easily be accomplished on other systems is next
· Failure of other staff systems is next
· Installations and other planned projects (e.g., software
upgrades) are next
· Correction of functioning but sub-optimal operation
· Modifications, adjustments, etc., are last
- Other factors influencing the order
priority of tasks include:
· Failures which involve multiple systems will be addressed
before single systems
· Failures which are easily corrected (i.e., bring the
most people back into operation the quickest) will be addressed
before more difficult problems
· Use solutions that best utilize the resources.
problem persists, please fill out "Technology Lab Problem
leave it on the problem system’s keyboard.