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Technical Requirements
Home > Ask a Librarian! > 24/7 Reference > Technical Requirements

It is recommended that your computer and web browser meet these system requirements.
  • Web browsers Microsoft Internet Explorer 6 or 7, Firefox 1.5+, Opera or Safari
  • Your web browser should have JavaScript turned on
  • A connection to the Internet ( the faster the connection the better the experience)

To use full cobrowsing capabilities you will need:
  • Microsoft Windows (2000 or XP) for IE6. Microsoft Windows (XP or Vista) for IE7
  • A web browser with JavaScript enabled: Microsoft Internet Explorer 6 or Microsoft Internet Explorer 7
  • A Java Virtual Machine such as the Sun Run Eime Environment 1.4X or 1.5X or the Microsoft Virtual Machine
  • A conection to the Internet (the faster the connection the better the experience)

Important Troubleshooting Tips

Disabling Software Firewall

If you have a software firewall enabled, such as Norton Internet Security, you may not be able to see chat from the librarian after you connect. If you experience such a problem, please exit the service, and, if you wish to reconnect, either disable the firewall before you return, or check these instructions on how to configure it to work with our service . Remember to re-enable the firewall after the session is over!
If you do not want to disable the firewall, you may be unable to see the librarian's chat and vice versa, so, please try to be as thorough as possible when asking your question, and be sure to include your email address, because the librarian will not be able to chat with you. You will receive an email response within 10 minutes of termination of the session containing either the answer, or a request for more information in order to answer the question.

Web Browsing:

During your session, please follow only links within the left frame. Opening a new web site in your 24-7 Online Reference browser will close your right frame connection with the librarian.

Opera, AOL's browser, and WebTV are not supported.

Problem Troubleshooting:

If a web page doesn't open in your left frame, refresh or reload the browser window or copy and paste the URL from the right chat log into a new browser window to open it.

If you experience other problems such as latency (slow loading) or no response from the librarian, clear the web browser cache of temporary Internet files:

In IE: Tools > Internet Options > General tab > Delete Files button > Delete all offline content > OK > OK 

In Firefox: Tools > Options > Cache tab > Clear Cache Now button > OK

Then close and reopen your browser window, and return to http://www2.swccd.edu/~library/Lvl2/index.asp?L2=67; If were using Internet Explorer when you experienced problems, you might want to try again using Firefox or Netscape web browsers

Important Customer Software Requirements

Notice to Repeat Users:

If you don’t regularly clear your browser cache, you may be loading and using our old question submission form which will cause errors in your session. To be on the safe side, please clear your browser cache before you submit your next question to Ask Here PA.  Here’s how:

In IE: Tools > Internet Options > General tab > Delete Files button > Delete all offline content > OK > OK

In Firefox: Tools > Options > Privacy > Cache tab > Clear Cache Now button > OK

Tips for AOL users: 

  • Clear your browser cache before you submit your question.
  • If the SEND button seems to disappear, try using TAB, then ENTER to simulate SEND.
  • To avoid incompatibility issues use Internet Explorer or Netscape instead of the AOL browser.

Macintosh and Windows operating systems are supported.

Please note that computer network firewalls and chat filtering can interfere with your session.

 
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