will look at my paper?
One of our specially
trained Writing Center tutors will respond to your work.
I request a particular tutor?
You are welcome to request a particular tutor; however, the tutor
you request may or may not be available to respond within a reasonable
amount of time, in which case another tutor will help you.
long will it take?
You should receive an email confirmation of your request immediately.
Submissions sent after 6:00 p.m. Monday-Thursday (after 4:00 p.m. Friday) will be considered received at
8:00 a.m. the following working day. Tutoring response time will
generally be within 48 hours (Monday - Friday),
but at certain times of the semester, it may be longer. If we expect
our response to be delayed, we will send you an email to let you
know. Keep in mind that our tutors do not work weekends, so the
48 hour response time does not include Saturday, Sundays, or major holidays.
- I need
feedback right away. What should I do?
If you need immediate
assistance, please come in person to the Writing Center. Our Fall
and Spring hours are Monday through Thursday 9:00 a.m. to 5:00 p.m.
We're located in room 420D inside the ASC building.
does “OWL” stand for?
OWL is an abbreviation
for Online Writing Lab. We use that name because it's easier to
say and remember than OWC (Online Writing Center).
I have to be in an online course to use the OWL?
No. The OWL is available to all currently enrolled Southwestern
paper is finished, and I just need it proofread. Can you correct
it and send it back to me?
The Writing Center’s mission is to guide and teach writers
rather than to just fix papers. We can certainly help you with proofreading
strategies, but in order for you to get the most from the Center,
it’s important that you learn to recognize and correct your
own errors. We can help you with that.
sent in my paper, but I haven’t received a confirmation of my
request. Why not?
You may be experiencing one of the following email problems:
- You entered an incorrect
email address when you submitted your work. The OWL will automatically
reply to whatever email address you entered, so even if there’s
just a minor typo, you won’t get our messages. Resubmit your
request, checking your email address carefully.
- Your email service uses
a spam/junk mail filter, and your tutor's reply went into that folder.
When you are expecting a response, check both your Inbox and Junk/Spam
- Your email account is
no longer active. (Free email providers like Yahoo and Hotmail will
cancel accounts that haven’t been used for a certain period
of time.) If this is the case, you will need to create a new email
account and resubmit your request.
- Your email account is
full. (Free email providers also limit the amount of mail they will
store. If your account is full, it won’t accept any new mail.)
In this case, simply delete some email to make more room, and then
resubmit your request. Messages with attachments and embedded images
are notorious space hogs, so you might want to delete those first.
- Your email service is
otherwise not working. We see this occasionally with hotmail accounts
in particular. If you are expecting a reply and don't receive one,
please write firstname.lastname@example.org and include your name,
your instructor's name, and your class.