Sunday, July 5, 2015

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Frequently Asked Questions

Q: What hours are you open?
A: The Cashier's Office normal hours of operation are Monday – Thursday 7:45 AM – 6:45 PM & Friday 7:45 AM – 3:00 PM

Q: Do you have a payment plan?
A: There is no payment plan.  All fees are expected to be  paid at the time of registration.

Q: Do you issue credit back on a credit card?
A: A refund check will be mailed to a student with a credit balance.  A credit may be issued on a credit card by request only.

Q: How do I get a refund for classes I dropped/canceled?
A: Refunds are mailed to the address we have on file for the student.

Q: What number do I call if I have questions concerning my refund?
A: Call the Cashier's Office at (619) 482-6307

Q: Will I receive a statement indicating the amount owed for classes?
A: In addition to the Registration Statement/Invoice that you can view or print after you added or dropped a class, three email reminders are sent to students about their balance due. The first is sent a month after the refund deadline, a second during the mid-semester and the third reminder by the end of the semester.

Q: Where / How do I pay?
A: You Can Pay Cash, Check, Money order, Visa, Discover, MasterCard.
Payments can be made in person at any of our campuses or online via Webadvisor.