Wednesday, November 26, 2014

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FAQ's

How do I log in?
How do I enroll in an online class?
How do I add or crash my online class?
How do I drop my online class?
What kind of computer and other hardware do I need?
What Internet Service Provider should I use?
How long does my online class last?
Where and when does my online class meet?
What hours will my online class be available?
Will I have to purchase a textbook?
How will I receive my class assignments?
Is there a term paper required for my online class?
How much time will I have to devote to my online class?
How will I be graded?
How can I ask questions regarding my online class?
How can I contact my instructor?
Do I need a personal email account?
How can I get my own email account?
How can I get a Class Schedule?
How can I get a college Catalog?
How do I change my E-mail?
How do I change my Online Course Password?
How can I view my grades in an Online Course?
How can I submit assignments using Digital Drop Box?
How can I email my instructor through my Online Course?
What do I do if I have trouble?
 

How do I log in?
Your username is: First Name Initial, Last Name Initial and your seven digit student number (no spaces and no capitals).
Example: Student Ben Hicks with student number 416-069
username would be - bh0416069
Your password is your First Name Initial and complete Last Name
Example: Student Ben Hicks with student number 416-069
password would be - bhicks
If you have a hyphenated last name, use it.
Example: Student Ben Hicks-Chang with student number 416-069
password would be - bhicks-chang

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How do I enroll in an online class?
To enroll in an online class you must follow the standard enrollment process. For new and returning students, you must complete a Southwestern College application and be accepted at Southwestern College. You will be asked to complete the steps to matriculation (see class schedule page). Admissions will give you a date to complete telephone registration or use our new Web Advisor . Please follow the process outlined in the class schedule and on the back of your telephone registration appointment card.
You will be automatically enrolled into your online class after you complete the registration process.
To use your Login information go to: www.swccd.edu and click on Online Learning, then click on the Login link, type your username and password (see below) and you should be taken to your intro page. You will see your class name on the left of the screen. Click on it to view class information.For continuing students, please refer to the class schedule to select a course and follow the same telephone registration process used for on campus courses.For help with the enrollment process, or for enrollment specific questions, please contact the Southwestern College Admissions at (619) 482- 6550 or at The Southwestern College Home Page, click on Admissions & Registration and click on How to Apply and Register .

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How do I add or crash my online class?

To add or crash your online class you will need to contact your instructor within the first two weeks of class. The instructor must sign an add slip, provide you with their enrollment process guidelines and add you to their class roster. It is your responsibility to insure that you add the class through telephone registration or turn the add slip into admissions . See the class schedule for important deadline dates or refer to www.swccd.edu click on Admissions & Registration and click on Academic Calendar .

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How do I drop my online class?

To drop your online class you will need to contact your instructor by the withdrawal dates listed in the class schedule or Academic Calendar on SWC Home Page. Click on Admissions & Registration and click on Academic Calendar . It is your responsibility to turn in a drop slip by the withdrawal deadline date. Failure to withdraw from the course in a timely manner may result in your being given an unsatisfactory grade in the course.

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What kind of computer and other hardware do I need?
You must have access to a computer that can run a recent version of either Netscape Communicator or Microsoft Internet Explorer Internet browsers. Your class may require special software; therefore, you will need to make sure your computer meets the software's minimum requirement. You may go to the My Free Software page to download some commonly used software for your computer. Check with your instructor before downloading your software!

These are only recommendations. Obviously, the newer your computer, the better it will perform with the Blackboard system.

IBM-Compatible PC:

  • Microsoft Windows 95, 98, 2000, ME, NT, or XP
  • 133 MHz Pentium or faster processor

Apple Macintosh:

  • Mac OS 9 or Mac OS X
  • Quadra Level, Power PC, G3 or faster processor

Both Systems:

  • 64 MB of RAM
  • 1 GB free hard disk space
  • Microsoft Internet Explorer 5.5 or newer --OR-- Netscape Navigator 4.78 or newer
  • JavaScript and Cookies must be enabled
  • Sound Card & Speakers
  • 56.6 Kbp/s or faster modem --OR-- Cable/DSL modem

Recommendations:

  • 17-inch monitor (optimal size)
  • Desktops should be set at 1024 x 768 pixels for maximum viewing
  • Microsoft Word
  • Adobe Acrobat Reader

Note: The minimum requirements may be lower than these. However,if your online classes use audio and video lectures, they will probably require more computing resources.

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What Internet Service Provider should I use?
Southwestern College does not recommend any particular Internet ServiceProviders. Online classes are designed to work with a variety of browsers andInternet Service Providers .Commonly used browsers are Internet Explorer andNetscape. If you use one of these browsers please be sure it is the latest version.Youcan check this by going to the browser'shome page and comparing your version (click HELP,then ABOUT from your computer'sbrowser window) with their newest downloadable one .

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How long does my online class last?
Your online class may meet the same length of time as on-campus classes. If thereare special meeting times (i.e. short session courses), the dates will be listedin the class schedule. Contactyour instructor if youneed more information.

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Where and when does my online class meet?
Your online class may require that you attend an on campus orientation. Consultwith your instructor todetermine if this is a requirement for your class. An online orientation is availableat www.swccd.edu ,click on OnlineLearning.Someinstructors will require that you meet on campus to take tests. Other instructorsmay require that you meet in online discussion boards, or virtual classrooms,witha study group. Generally, your class work can be completed online within thecalendar dates set by your instructor. This does not mean that online classesare self-paced.You must meet deadline dates to complete assignments set by yourinstructor just as you would in an on campus class.

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What hours will my online class be available?
One of the key benefits of your online class is that it's ALWAYS available.The Internet is available 24 hours a day and so is your online class. Thisdoes notmean you will be able to complete a semester's worth of work in one week. Yourinstructor will determine thepace of your course. This simply means your instructor may make tests, assignmentsand projects available only for a certain length of time.This allows you andyour classmates to work through the course together and it promotes interactionwith your classmates and your instructor.

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Will I have to purchase a textbook?

Your online courses may require a textbook. Your instructor will list the textbooksthat will be used in your online class in the course syllabus, or will informyou of the textbook requirement by email or by telephone. Your textbook(s) canbe purchased at the Southwestern College Bookstore or wherever you can find them.Youcan email to Bookstore at: swcbooks@swccd.edu .

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How will I receive my class assignments?
The primary communication between you and your instructor will probably be E-Mail. Othercommunication methods might include a web-based forum, discussion boards, virtualclassrooms,or by posting documents. When you first contactyour instructor he/shewill give you details on communication methods. Refer to the online student orientation, www.swccd.edu ,click on OnlineLearning andclick on Student Orientation about how to post assignments and how to use discussionboards. Ask your instructor if you have any trouble.

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Is there a term paper required for my online class?
It will depend on the specific class that you are taking. Some classes (suchasEnglishComposition)will probably require you to write a paper. Yourinstructor willinclude assignments, such as term and research paper requirementsin the classsyllabus.

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How much time will I have to devote to my online class?
Students often have the misconception that because a class is online that itwill not be as challenging as the on-campus version. In fact, the opposite istrue.Althoughonline classes do not take place in a traditional classroom, you should expectto spend as much, if not more time and energy to successfully complete an onlineclass. Just like in the traditional classroom, you are expected to complete assignments,take tests, write papers and participate in discussions.

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How will I be graded?

You will be graded much like in a traditional class. You will be evaluated onvarious assignments, tests, quizzes, papers and projects that are required byyour instructor. The grading policy for your online class will be outlined intheinstructor's syllabus,orcommunicated to you by email, telephone, or by other means at the instructor'sdiscretion.

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How can I ask questions regarding my online class?
There are several ways you can find answers to your questions. You will haveaccess to your instructor'se-mail address, which willallow you to ask questions personally. Another option would be to use the discussionboards to query your classmates about course materials, assignments etc. Theimportant lesson that successful online students learn is to ASK questions!

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How can I contact my instructor?
You can refer to the OnlineInstructor Directory located at www.swccd.edu clickon Online Learning and then click on your class link. Your primary contact withyour instructor will be via e-mail, discussion boards, virtual class room activitiesor contact requirements will probably be outlined in your class syllabus. Yourinstructor will let you know the method they prefer.

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Do I need a personal e-mail account?
An e-mail account is required for an online class
. If you do not havea personal e-mail account, you can use a friend's e-mail, or a work account(if permissible by your employer), or you can register for a free e-mail accountwith popular e-mai lproviders such as Hotmail or Yahoo! .E-mail is an important method of communication for your online class and if youdo not have access to an e-mail account you may miss important information. Youcan also see the MyFree Software page for additional software you may need for your computer.

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How can I get my own e-mail account?
There are a variety of ways to obtain an e-mail account. If you do nothave an e-mail account, accounts are available for free on the World Wide Web. Yahoo! and Hotmail aretwo of the most popular and they are FREE! You may also go to your MyFree Software page foradditional software for your computer

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How can I get a Class Schedule?
Your class schedule is available free of charge at Southwestern College and anyof the college education centers. You can access a current class schedule atthe Southwestern College Website: click on Admissions & Registration andclick onClass Schedule.If you would like a free class schedule mailed to you contact the AdmissionsOffice at:(619) 482-6550.

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How can I get a college Catalog?
Your college catalog can be purchased at the Southwestern College Bookstoreand at any of the college education centers. You can access the current collegecatalog at the College Website: click on Admissions & Registration ,click on Catalog.

How do I change my E-mail?
Start at the Southwestern College Homepage (http://www2.swccd.edu)
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "WebAdvisor/Change or Modify Your Email" link
Select the "Go To WebAdvisor Now" link
Select the "Log In" button to login to the WebAdvisor system
After logging in select the "WebAdvisor for Students" link
Select the "Change contact information" link
Enter your most current email address in the "E-mail Address" field
Click "Submit"


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How do I change my Online Course Password?
Start at the Southwestern College Homepage (http://www2.swccd.edu)
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "Change your password" link
Select the "Change your password" link once again
Enter the same password into both fields
Click "Submit"


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How can I view my grades in an Online Course?
Start at the Southwestern College Homepage (http://www2.swccd.edu)
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "View Grades" link
Click the course link that matches the grades you would like to view


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How can I submit assignments using Digital Drop Box?
Start at the Southwestern College Homepage (http://www2.swccd.edu)
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "Courses" tab
Select the course to work in
Select the "Tools" button
Select the "Digital Drop Box" link
Select the "Send File" button
Enter a name for the file you want to upload in the "Name" field
Select the "Browse" button
Select the file you want to upload
The "Comments" field is not required for the file to upload but can be used
Click the "Submit" button


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How can I email my instructor through my Online Course?
Start at the Southwestern College Homepage (http://www2.swccd.edu)
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "Courses" tab
Select the Instructor"s course
Select the "Communication" button
Select the "Send Email" link
Select the "All Instructor Users" link
Enter a subject in the "Subject" field
Enter the message in the "Message" field
Click the "Submit" button

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What do I do if I have trouble?
You can call, come in, or email the online Learning Center by doing one or more of the following:

  • 888.556.6718 (hotline)
  • OnlineLearning@swccd.edu (email)
  • Come to room L103 if you are on campus. The Online Learning Center is located on the first floor of the LRC/Library. Hours of operation are:
    • Monday Thursday: 8:00 am 8:00 pm
    • Friday: 8:00 am 3:00 pm ( Email and telephone support ONLY)
    • Saturday: 8:00 am 12:00 pm



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