Saturday, October 25, 2014

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Contact Us

Help Desk: Tech Support (Blackboard Online ONLY)
Level one and level two severity issues are supported via a toll free number: (888) 556-6718. Please call that number for your initial technical support contact. Depending on the severity level the resolution of your issue may be escalated to the Blackboard Systems Administrator. The faculty support pages are located at: http://www2.swccd.edu/~olc. The Online Learning Center is located for walk-in support in room L103 on the first floor of the LRC/Library.

Blackboard Administrator
The blackboard administrator is responsible for the operation of the online learning system and should only be contacted with level three severity issues such as the system is unavailable, major parts of the online learning system are not working, or other than login issues.